Policies

Privacy Policy related to our apps.

Multimedia Speech Pathology does not collect any personal information or Analytics from you from our Apps.  App users do not have an account with us.

Speech Sounds on Cue records your voice data for immediate playback, then deletes it.

Speech Sounds for Kids has an option to collect data to help track progress and you can choose to input email address to send data to your therapist (not to us) but this is optional. we have no access to this information.

 When you purchase from the app store, Apple does collect some information from you – see their privacy policy Legal – Apple Privacy Policy – Apple

and we receive some anonymous data from them regarding number of downloads.

Privacy Policy Related to our website:

Multimedia Speech Pathology regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Multimedia Speech Pathology users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Carol Bishop at info@mmsp.com.au

Collection of Information

In order to use the Multimedia Speech Pathology website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Multimedia Speech Pathology is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from Multimedia Speech Pathology customers is required in order to provide you with our products and/or services, and a high level of customer service.

Storage of Collected Information:

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). We do not store Credit Card details on our site, instead we pass them on to eWAY  or PayPal in order to be processed securely as required.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at mmsp@tpg.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at mmsp@tpg.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) .We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Multimedia Speech Pathology uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@mmsp.com.au 

Third Parties

Multimedia Speech Pathology will not disclose your personal information to any other party, except to provide a service for you – eg fulfill an order or obtain support from an overseas supplier.  

Links

Links on the Multimedia Speech Pathology site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Multimedia Speech Pathology.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Security Policy

Multimedia Speech Pathology no longer processes online orders. All orders are now made through the Apple App store.

Previously, Multimedia Speech Pathology used the eWAY Payment Gateway for its online credit card transactions. A Paypal payment option was previously also available.

eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway were secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed Multimedia Speech Pathology or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further
  • protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the NAB merchant account held by Multimedia Speech Pathology.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Refunds and Returns Policy

Apps advertised on this site are not purchased from this site but from the Apple App Store and covered by their refunds and returns policy.

You can request a refund from the app’s page on the App Store.

  1. Search “Speech Sounds on Cue” or “Speech sounds for Kids” on your iPhone or iPads App Store App.
  2. Select the app you have purchased to get the right page in the App store (don’t open)
  3. Scroll to the bottom and find and click the “Report a Problem” link and you’re able to request a refund for the app. 
  4. You then need to sign in with the same Apple ID you used to make the purchase. Once signed in, the page will show you a list of your digital purchase history.
  5. Tap the “What can I help you with” text box at the top and select “Request a Refund”
  6. Choose a reason for the return.
  7. Select the App and SUBMIT
  8. It may take 48 hours to hear from apple if your request is granted.

LingWAVES Warranty

WEVOSYS provides a 2 year Manufacturer Warranty for all lingWAVES hardware.

WEVOSYS also provides free software updates, email support and remote support for 3 years from purchase.

Please fill in the request form for support from WEVOSYS

https://www.wevosys.com/support/support_form.html

Delivery Policy

Previously delivered by Australia Post,

All products are now delivered solely via download from the Apple App store.